Chatbots in Telegram and Facebook

Increase your earnings by integrating chatbots into your business.

What is a chatbot?

Chatbot is a special program that is built into messengers and acts as a virtual interlocutor. Chatbot is a modern tool for interacting with multiple clients simultaneously in a dialogue format.

The most popular messengers in Ukraine in 2021

Strengths of chatbots:

Support

The contact center is 80% unloaded due to the automation of answers to standard questions

Increase sales

Demonstration of the catalog and range of goods to customers, assistance in choosing the right services and ordering

Promo

Sending personal messages to interested customers

Feedback

Accepting user complaints and suggestions and sending them to the contact center/support service

Entertainment

Gamification of tests, quizzes and surveys in order to attract customers to the brand

Creating a sales funnel

Automatic organization of sales growth and customer attraction

What can chatbots do?

E-commerce

informing about goods and services;
order notifications;
adding goods to the cart;
acceptance of payment;
connection to an employee consultant.

Corporate culture

collecting information about employees and job applicants;
sending to employees;
testing of new employees;
notification of company news;
sending new rules and requirements of the company.

Catering / Restaurants

informing about dishes and drinks in the menu;
acceptance of delivery orders;
adding dishes to the basket;
table reservations;
booking of apartments and hotel rooms.

Entertainment centers

acquaintance with the owner;
informing about projects;
user survey;
registration for a consultation;
appeal to the owner.

Beauty salons and medicine

round-the-clock customer registration;
consulting about services;
record reminders;
answers to questions.

Information service

acceptance of complaints and suggestions;
answers to questions;
connecting an employee to answer non-standard questions.

How do we connect chatbots?

Brief: We are defined with tasks, messengers and the budget. Describe the target audience and product line.
Implementation.: Development of a chatbot to solve both simple and complex tasks.
Creating logic.: Determining the procedure for correspondence and automation of the customer’s path from correspondence to purchase.
Chain of action.: Development of alternative chains of chatbot actions depending on the behavior of customers: pressing a button, writing text or no response.

Frequently asked questions (FAQ):

What is Alpha Sender?

It is sender id, from which your SMS is sent to the recipient. For example, “BEEWAY.UA”.

How to create a personal Alpha Sender?

For the registration, you must provide the following information:

– Alpha Sender (only in Latin)

– Type of ownership (Legal entity – SEA, PR,)

– Vat Number and OKPO code

– Site address or other source of the company on the Internet

– Description of company services

– Purpose of informing

The legal company name should be present on the customer website. This information can be placed in the following sections: About the company, Contacts, For Partners, Agreement.

Alsp, when you apply Sender Id with domain UA ( sample beeway.ua) mobile carriers can request supporting documents (for a domain name and / or rights to a trademark).

All information provided by you is provided for verification to mobile operators in Ukraine. In turn, the operators have the right to demand documentary confirmation of the data specified by the user.

As agreed with the operators, the process of registering an Alpha Sender will take from 14 to 30 working days.

What is the speed of sending SMS?

The speed of sending messages ranges from 5 -100 sms per second.

How to make Sms-Sending?

In order to make an SMS -sending, you need to log in to the site (enter your username and password), if you are not registered – register. After registration, you will have 3.6 UAH on your balance, so you can test the service

Until the manager contacts you, your account will work in test mode, and some SMS may not be delivered due to the limitation and protection from spam. After a call from the manager, your account will receive the status: user. You are provided with a unique Alpha-Name (the signature of the sender, which the subscriber sees)

To create a mass sending, you have to apply for the registration of a personal Alpha Name. Also prepare a list of recipients in advance. In your personal account, go to the “Bulk sms” department.

Where will the information about my Sms-Sendings be stored?

To see which of the recipients received SMS notifications and who did not, go to the “Reports” page

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